This policy explains how GetPro Services (“we,” “us,” or “our”) handles personal information when you use our website or submit a service request. We are a California-based home-services business. This summary is designed to be practical; it is not personalized legal advice.
1. Scope
This Privacy Policy applies to information collected through our website (including quote / lead forms), phone or text conversations you initiate with us using contact details you provided, and related offline follow-up tied to your request.
2. Information we collect
Depending on how you interact with us, we may collect:
- Identifiers and contact details — for example, name, email address, phone number, ZIP code, and city/area.
- Project details — descriptions you type, answers to intake questions, photos you choose to upload, and similar context needed to schedule or estimate work.
- Communications metadata — for example, timestamps, message status, and basic technical logs needed to operate the site (such as IP address, device/browser type, and pages viewed) where collected by our hosting or analytics tools.
- Marketing preferences — if you opt in to marketing messages, we record that choice.
3. How we use information
We use personal information to:
- Respond to your request, provide estimates, schedule visits, and perform services you asked for;
- Communicate with you about your project (including calls and texts at the number you provide);
- Operate, secure, and improve our website and intake process;
- Send marketing communications only where you have opted in (you can opt out anytime);
- Comply with law, enforce our agreements, and protect rights and safety.
4. How we share information
We may share information with:
- Service providers — vendors that help us run the business (for example, website hosting, form delivery, email/SMS delivery, customer relationship tools, payment processors if applicable, and IT security). They may process data on our behalf under contractual obligations.
- Our staff and technicians — people who need details to contact you, prepare materials, or complete the work.
- Legal and safety — when required by law, legal process, or to protect life, safety, or the integrity of our services.
We do not sell your personal information for money. We also do not “share” personal information for cross-context behavioral advertising as defined under California law. If our practices change, we will update this policy and provide any required notice.
5. Text messages and calls
If you provide a mobile number, we may call or text you about your request and scheduling. Message/data rates may apply. Marketing texts are sent only if you clearly opt in. You can reply STOP to marketing texts where supported by our messaging provider, or contact us using the information below.
6. Cookies and analytics
We may use cookies or similar technologies and third-party analytics to understand site usage and improve performance. You can control cookies through your browser settings. Some features may not work if you block essential cookies.
7. Data retention
We retain information as long as needed to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary based on the nature of the record (for example, customer communications vs. server logs).
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is 100% secure.
9. Children’s privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we collected information from a child, contact us and we will take appropriate steps to delete it.
10. California privacy rights (CCPA / CPRA)
If you are a California resident, you may have the following rights subject to exceptions and verification:
- Right to know / access — request details about categories and specific pieces of personal information we collected, and certain details about our practices.
- Right to delete — request deletion of personal information we collected from you, subject to legal exceptions.
- Right to correct — request correction of inaccurate personal information we maintain.
- Right to opt out of sale / sharing — we do not sell personal information or share it for cross-context behavioral advertising as described above. If that changes, we will describe how to opt out.
- Right to limit use of sensitive personal information — where applicable, you may have rights to limit certain uses of sensitive personal information. Most information we collect in lead forms is not “sensitive” under CPRA in the special category sense, but we will honor applicable requests.
- Non-discrimination — we will not discriminate against you for exercising privacy rights.
How to submit a request: email socalpropserv@gmail.com with “California Privacy Request” in the subject line and enough detail for us to verify your identity (for example, the email and phone number you used on a request). We may need additional information to prevent fraudulent requests.
You may designate an authorized agent to make a request in some cases. We may require proof of your written permission and verify your identity directly with you.
11. “Shine the Light” (California Civil Code § 1798.83)
California residents may request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. Because we do not disclose personal information to third parties for their direct marketing purposes in the traditional sense described by that law, we are not required to maintain a separate marketing disclosure list — but you may still contact us with questions.
12. Links to other sites
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing information.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above when changes are material.
14. Contact
Questions about privacy: socalpropserv@gmail.com
Phone: +1 (424) 376-7520
Related: Terms of Use →